At YMSLI, we believe that Quality is a journey, not a destination.
YMSLI has quality processes geared towards meeting the delivery criteria with an emphasis for providing reliable, robust solutions & services to its clients. This ensures deliveries are made on time - every time to help meet the scheduled time and cost commitments.
YMSLI’s Quality Management System (QMS) for managing software development ensures a high level of quality in all the software developed within the company. It also addresses special requirements for specific products and clients.
Journey
Demonstrating our commitment to high quality solutions to clients consistently, YMSLI is CMMI ML3 certified on 08 May 2009. This certification reiterates its ability in architecting end-to-end process-driven business solutions that imbibe superior knowledge of complex information systems and domain expertise.
YMSLI focuses on enhancing customer satisfaction and building long-term relationships. The company conforms to applicable regulatory requirements and ensures continuous improvement of all processes so that consistent quality standards are always met.
Quality Activities
Quality Assurance is one of the key focus areas and once a solution is developed, our Software Project & Testing Team steps in to perform the rigorous rituals, required to deliver a robust, flawless product/application. At YMSLI, verification & validations are performed at several points in the Software Development Life Cycle (SDLC), as an application is constructed component by component into a functioning system.
From Project Analysis through to Requirement, Design, Development, Testing and Implementation – YMSLI ensures international quality standards at every phase and evolves ground-breaking methods to enhance the existing procedures and improve productivity.
Customer Feedback
Ensuring total customer satisfaction is YMSLI's forte and the company has implemented an effective customer relationship management strategy for increased efficiency and overall success.
YMSLI's dedicated business development team & project team will work in tandem with you and provide round-the-clock updates on project status. They also solve problems, answer queries and give instant feedback. YMSLI provides 24x 7 supports and each customer query is immediately recorded in our Global-Helpdesk system and a ticket number is issued for future reference. Customer feedback is an embedded step in query closure flow.
After the project delivery, each customer is requested to provide feedback on a number of relevant criteria such as delivery schedule, product quality, issue resolution, communication, risk management, knowledge and professionalism.
