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Enterprise Solutions | Customer Relationship Management

CRM that has been designed to work the way your business works.

Managing customers is a key requirement for most organizations, who need help to manage sales, drive effective marketing, and ensure successful customer service.

Research indicates it costs ten times more to acquire a new customer than service an existing one. Customer Relationship Management (CRM) systems were designed to help organizations manage these interactions across a business, ensuring everyone is aware of the status of a customer and their relationship with the organization.

Early customer relationship management (CRM) solutions were complex, costly, and plagued by poor user adoption. Organizations that did deploy CRM systems reported that projects failed to achieve expected returns on investment (ROI). Microsoft Dynamics CRM addresses these challenges with features and capabilities that promote user productivity, business agility, and technical flexibility.

Our team of experienced consultants will help you implement a solution that meets your immediate needs, and can give you advice and guidance on how to get the most out of this important investment.

YMSLI Microsoft Dynamics CRM
YMSLI has been the most successful and prominent Microsoft Silver Certified Partner. Microsoft Dynamics CRM is an award winning, powerful relationship management platform that is ideally suited to the requirements of any organization.  It provides much of the expected functionality out-of-the-box, but is highly configurable, meaning it can easily cater for the more unique requirements both now and in the future.

Through implementation throughout the world, Microsoft Dynamics CRM has proven it has the breadth of capability and scalability to meet even the most demanding of business scenarios.

YMSLI Microsoft Dynamics CRM addresses the following business needs:

  • Sales
  • Customer Service
  • Marketing

Sales - Get your sales force quickly up to speed with the advanced but easy-to-use features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales.

Customer Service - Transform your customer service into a strategic asset with Microsoft Dynamics CRM’s customer service capabilities. With a 360-degree view of the customer, issues can be resolved quickly and handling times reduced, reducing cost and improving customer satisfaction.

Marketing - Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every customer interaction into a marketing opportunity and harness the undiscovered potential within your customer base. By the using marketing management and automation capabilities, you can market more effectively, improve productivity, and gain actionable insight into your marketing campaigns.

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