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IT Infrastructure Services | Monitoring Services

Yamaha Motor Solution India’s 24*7 Support and Monitoring Services is a highly efficient network monitoring and support service designed to dramatically reduce downtime by proactively monitoring networks and identifying potential issues before they become a problem, saving you and your business time and money.

Our Help Desk and service teams have constant access to an automated monitoring and alerting system which produces a variety of alerts whenever a problem occurs, allowing proactive problem resolution. We have the latest system management software for 24x7 monitoring and edge alarms, and cost-effective services to keep your mission-critical business applications and hardware up and running.

Our engineers receive alerts from the monitoring system via email, pagers or SMS message. They can also view the status of client systems in real-time using color-coded monitor screens customized for the requirements of each system. As well as capturing failures or issues, we can track system capacity and performance, and use a variety of troubleshooting and diagnostic tools for remote problem analysis and resolution.

Our service portfolio includes:

Monitoring Services

  • Resource OS Monitoring
  • L1-L2 Support

ITIL Process Based SLA Driven Service Delivery

Other Services

  • Manual and Automation Monitoring
  • Preventive Monitoring
  • Incident Management
  • Problem Management
  • Release Management
  • Change Management 

Our list of monitoring support activities include:

  • Website Monitoring
  • Server Monitoring
  • Performance Monitoring
  • Application Monitoring
  • Network Monitoring
  • SLA Management
  • Root Cause Analysis
  • Alerts and Notifications
  • Status View and Operations Dashboard
  • Performance Reports

Our Coverage lists include:

  • Server, Storage and Network Components
    • Server Hardware (IBM, HP, Dell, Sun)
    • Operating Systems (Windows Server, Linux, Unix, AIX, Solaris)
    • Storage Systems (IBM, HP, NetApp, EMC)
    • Clusters (Windows, Sun, Veritas)
    • Routers/Switches
  • Services
    • Database (Oracle, Microsoft SQL Server, mySQL, Postgres)
    • Webserver (IIS, Apache)
    • Application Server (Tomcat, Weblogic, JBoss, Websphere)

Contact Us to know more about our service offerings!

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